EXPERTISE

There are many providers of case management systems with the necessary differences. Basically they serve the same purpose. But what is a case system? And what is a case? And why does a standard solution often lead to dissatisfaction? Informed Group knows all about business systems. Find out more?

A case is a coherent whole of information and activities that arises from a predefined cause and is closed when an intended result is achieved.

A case management system is software that supports knowledge workers in achieving the intended result for a case. It is essential that it is not about the processes. Typical functionalities are the addition and maintenance of information and documents of the case. And also the collaboration with stakeholders and third parties about the course of the case. It offers sufficient freedom during the handling of the case to do those things that contribute to the result. In essence, a case system should not be coercive in the performance of all predefined possible activities.

A frequently heard comment is that the same case type is the same for every organization and can therefore be delivered from a standard solution. Nothing is less true. Especially for a case management system in which it is not the activities that are decisive, but the knowledge and skills of the practitioner. In the context of the organization, the peculiarities of the case and those involved. Learn more about case management systems? Feel free to contact us if you want to improve your services with a case-based approach.