EXPERTISE

Case Management

There are many providers of case management systems with the necessary differences. Basically they serve the same purpose. But what is a case system? And what is a case? And why does a standard solution often lead to dissatisfaction? Informed Group knows everything about case management. Want to know more?

What is a case?

A case is a coherent whole of information and activities that arises from a predefined cause and is closed when an intended result is achieved.

Learn more about case management systems?

A case management system is software that supports knowledge workers in achieving the intended result for a case. It is essential that it is not about the processes. Typical functionalities are the addition and maintenance of information and documents of the case. And also the collaboration with stakeholders and third parties about the course of the case. It offers sufficient freedom during the handling of the case to do those things that contribute to the result. In essence, a case system should not be coercive in the performance of all predefined possible activities.

Satisfied with your case management system?

A frequently heard comment is that the same case type is the same for every organization and can therefore be delivered from a standard solution. Nothing is less true. Especially for a case management system in which it is not the activities that are decisive, but the knowledge and skills of the practitioner. In the context of the organization, the peculiarities of the case and those involved. Learn more about case management systems? Feel free to contact us if you want to improve your services with a case-based approach.

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Who we work with

We are the largest and most experienced OpenText Documentum implementation partner. We have also been a Microsoft Gold Partner for over 10 years and since 2019 we have been a renowned partner of OutSystems, prominent supplier of low-code platforms.

Informed Group is an active member of the AIIM community. For us, AIIM is a primary source of technology-independent skills. As Thought Leader, we participate in their Leadership Council to shape the future of intelligent information management. As its combined results are conveyed to AIIM members, problems that may occur during realisation of digital transformation tend to be less complicated.

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Headquarters The Netherlands

Vijzelmolenlaan 8B
3447 GX Woerden
The Netherlands

Contact us at:
+31 (0)348 342115
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Brusselstraat 51
2018 Antwerp
Belgium

Contact us at:
+32 (0)330 47 137
Ireland office

1 the Crescent
Priory Court
Watergrasshill
Co Cork T56 E422
Ireland

Contact us at:
+31 (0)348 342115
Copyright © 2020
Informed Group
All rights reserved

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Disclaimer
Headquarters The Netherlands

Vijzelmolenlaan 8B
3447 GX Woerden
The Netherlands

Contact us at:
+31 (0)348 342115
Belgium office

Brusselstraat 51
2018 Antwerp
Belgium

Contact us at:
+32 (0)330 47 137
Ireland office

1 the Crescent
Priory Court
Watergrasshill
Co Cork T56 E422
Ireland

Contact us via:
+31 (0)348 342115
Copyright © 2020
Informed Group
All rights reserved

Privacy Policy
Terms of Use
Disclaimer